Shipping policy

Last updated: 16 August 2026

This Shipping Policy explains how Moriha processes, dispatches, and delivers orders placed on moriha.store. Questions can be sent to support@moriha.store.

Shipping coverage

We currently ship within India only. Delivery depends on courier serviceability at the destination PIN code. If an address is not serviceable, we will contact you and cancel and refund the order.

Order processing and dispatch

Orders are normally processed, packed, and dispatched within 1 business day, Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays begin processing on the next business day. Processing may take longer during sales, festivals, exceptional demand, or events outside our control.

Delivery timeline

Standard delivery is estimated at 3–5 business days. Shopify may show an estimated delivery-date range at checkout by adding our processing time to the transit time. Delivery dates are estimates and can be affected by the destination, courier workload, weather, regional restrictions, and other circumstances outside our control.

Shipping charge

Standard shipping within India costs ₹50 per order, unless a promotion shown at checkout states otherwise. The shipping charge displayed at checkout is the charge applicable to that order.

Tracking

When an order is dispatched, tracking details are sent to the contact information provided with the order. Tracking can take 24–48 hours to become active. If tracking does not update for more than five days, contact us with your order number.

Address accuracy

Please provide a complete and accurate shipping address, PIN code, and phone number. Address changes can only be requested before dispatch. We cannot guarantee that a courier can redirect a parcel after dispatch.

Delivery attempts and return to origin

If delivery fails because the address is incomplete or incorrect, the recipient is unavailable, or the parcel is refused, the courier may return it to us. We will contact you about redelivery or refund options. Additional redelivery or return-to-origin charges may apply where the failed delivery was not caused by Moriha or the courier.

Damaged or incorrect deliveries

If a package arrives damaged, tampered with, defective, or different from what you ordered, contact us within 48 hours with the order number and clear photographs. We will handle verified cases according to our Return and Refund Policy.

Split shipments

Orders containing multiple items may be shipped in separate packages with separate tracking numbers at no additional shipping charge.

Events outside our control

Delivery may be delayed by natural disasters, strikes, courier disruption, government restrictions, or similar circumstances outside our reasonable control. We will provide available updates and help trace delayed shipments.

Contact

For shipping questions, email support@moriha.store with your order number.